DIN TAI FUNG RESTAURANTS

Job Title: Operations Support Technician

Compensation: $23.00 - $26.00 per hour

Status: Full-Time

Location: Pioneer Place - 700 SW 5th Ave Suite 1040, Portland, OR 97204

About Us:

Din Tai Fung is a Chinese restaurant specializing in Xiao Long Bao, or steamed soup dumplings, each made by hand with our “Golden Ratio” of 18 folds. Originally founded in Taiwan as a cooking oil retail business in 1958, Din Tai Fung was reborn as a dumpling and noodle restaurant in 1972. Since its founding, Din Tai Fung has become world-renowned for its quality, standardization, and service. It currently has over 170 locations worldwide, including 14 US locations in California, Washington, Oregon, and Nevada.

About the Role:

The Operations Support Technician is the collaborator whose main responsibilities are focused on assisting managers in maintaining a smooth administration process at the restaurant(s).

Job Responsibilities & Tasks:

Monitors and prepares payroll on a bi-weekly basis and prepares final paychecks for exiting employees
Assists new hires with the orientation and onboarding process and maintains new hire board
Assists with the day-to-day efficient operation of the office- and restaurant-related functions and duties such as monitoring office inventory, office supply ordering, scanning and entering invoices
Assists the accounting team with bookkeeping tasks and compiling petty cash reports, cash deposit, and other reports on an as-needed basis
Assists the Human Resources team with insurance tracking and other HR-related tasks
Assists with Time Clock Adjustments and Paid Sick Leave requests
Completes and ensures accuracy of the daily/weekly (HR, Payroll, Operations, Recruiting) checklists
Acts as an extension of the Human Resources and Recruting team by assisting with basic HR-related/onboarding employee questions
Supports tracking of restaurant employees attendance
Performs customer service functions by summarizing guest reviews

Key Competencies: Interpersonal Skills, Demonstrates Self-Awareness, Being Resilient, Nimble Learning, Guest Focus

Supporting Functions:

Cleaning, organizing and maintaining the working areas and all adjacent areas
Lifting/moving boxes, bags (up to 50 pounds)
Maintaining confidentiality regarding all propriety and employee information, including but not limited to SOP’s

Job Requirements:

Bilingual in Chinese (Mandarin/Cantonese) and/or Spanish preferred
Experience with I-9 verification and E-Verify is preferred
Read, understand, and follow the Employee Handbook and all company policies and procedures
Able to make simple math calculations
Tech Savvy - Able to produce and work the following software:
Microsoft Office Suite (Excel, Word, Publisher, Power Point) required
Highly motivated and able to adapt to change
Able to write in a legible fashion simple correspondence.
Proper dress policy and non-slip shoes worn at all times
Positive and Professional Attitude

Benefits and Perks:

Competitive Pay & Benefits
Employer Contribution for individuals and eligible dependents' medical insurance
Dental, Vision, and Life Insurance
Health Savings Account (HSA)
Commuter Spending Accounts
401(k) Plan with company match
Employee Assistance Program
Discounts through BenefitHub
Employee Meal Discounts
Opportunities for growth; we love promoting within!

NOTE: This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position. Employees will be required to perform any other job-related duties assigned by their supervisor.

Din Tai Fung is an Equal Opportunity Employer and complies with the Fair Chance Initiative. Din Tai Fung is an Equal Employment Opportunity Employer – M/F/D/V

Applicant must be 18 years of age or older and able to provide documentation to work in the United States legally.

Compensation: $23.00 - $26.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

ABOUT DIN TAI FUNG

Din Tai Fung is a Chinese restaurant specializing in Xiao Long Bao, or soup dumplings. Originally founded in Taiwan as a cooking oil retail business in 1958, Din Tai Fung was reborn as a steamed dumpling and noodle restaurant in 1972. Since its founding, Din Tai Fung has become world-renowned for its quality, standardization and service. The Hong Kong branch has been awarded a Michelin star five times. Din Tai Fung currently has over 170 locations in 13 countries worldwide.

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You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

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Competitive Pay & Benefits

Din Tai Fung is proud to offer competitive pay, health & life insurance, Health Savings Account (HSA), 401k match, and Commuter Assistance Program.

Upwards Mobility and Growth

Din Tai Fung is a growing company with an ambitious team, offering internal promotion and advancement opportunities.

Wellness & Health

Din Tai Fung prioritizes the health and wellness of all employees. Qualifying positions are eligible for health and wellness reimbursements and our Employee Assistance Program.

Discounts

Din Tai Fung offers meal discounts to encourage managers and employees to enjoy the restaurant with family and friends. Additionally, employees can get exclusive discounts through our Benefit Hub Discount Marketplace.