DIN TAI FUNG RESTAURANTS

LOCATION: 1633 Broadway, New York, NY 10019 (Paramount Plaza)

*UPCOMING RESTAURANT OPENING DATE: Q1 2024

PAY RATE: $38.00 - $42.00 per hour

BENEFITS:

Competitive Pay & Benefits
Employer Contribution for individuals and eligible dependents' medical insurance
Dental, Vision, and Life Insurance
Health Savings Account (HSA)
Commuter Spending Accounts
401(k) Plan with company match
Employee Assistance Program
Discounts through BenefitHub
Employee Meal Discounts
Opportunities for growth; we love promoting within!

JOB PURPOSE:

Floor Managers manage the restaurant on a day-to-day basis. Their focus is on the front-of-house operations, which consists of managing Din Tai Fung's brand standards, ensuring service meets expectations, managing inventories, and controlling costs as it relates to product and labor to ensure budgets are met.

JOB RESPONSIBILITIES:

OPERATIONS:

Arriving to work on time to set a positive example for employees
Attending Front of House Camera Meetings
Ensuring the restaurant is staffed and set up for business ensuring not to exceed the labor budget
Checking all FOH sections for preparedness
Ensuring Opening, Closing, and Daily Check Lists are completed
Ensuring the restaurant is clean outside and inside of any debris
Ensuring server stations are stocked with products and supplies
Able to communicate in a manner that achieves positive results
Ensuring that all staff complete the appropriate paperwork correctly
Disciplining and encouraging employees when necessary
Providing training in all facets of the Front of House floor operations
Completing documentation accurately and promptly
Achieving budgeted sales and profit by managing costs and effectively running the restaurant
Opening and closing the restaurant(s)
Reading, understanding, following, and enforcing the Employee Handbook, Training Guide, and Specific Departmental Standard Operating Procedures Manual including POS operations.
Ensuring compliance with licensing and hygiene, health and safety legislation
Familiar with all products provided on menus

SERVICE:

Engaging in conversation with guests and assisting them when needed
Touching tables to ensure guest satisfaction
Ensuring servers are suggestive-selling and down-selling products as appropriate
Monitoring the floor and tables to ensure excellent service
Ensuring tables are clean and set when necessary
Assisting staff when necessary, being a TEAM player
Engaging with guests. Building and developing relationships with clientele
Handling guest inquiries and complaints

COMMUNICATIONS:

Communicating with staff and conducting Pre-shift meetings
Able to communicate in a manner that achieves positive results
Attending weekly management meetings to discuss concerns, give suggestions, and communicate any other pertinent information related to the operation.
Ensuring that upper management is well informed of operations and any incidents that may require outside assistance
Developing and maintaining a professional working environment for staff
Maintaining confidentiality regarding all propriety information, including but not limited to recipes and Standard Operating Procedures (“SOP’s“)

JOB REQUIREMENTS:

1-2 years of relevant experience or education
Manager’s Food Handler’s Card
Flexible Work Schedule
- Floor Managers are required to work a minimum of 40 hours per week
- The schedule may vary based on business demands
Ability to efficiently operate in Microsoft Office Suite and Email
Positive and professional attitude
Strong communication and ability to work cohesively with all levels of management, all departments, and all co-workers in a team
Basic cooking skills
Ability to stand for long periods
Ability to perform job functions with minimal supervision, attention to detail, and speed

Note:

This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position. Employees will be required to perform any other job-related duties assigned by their supervisor.

Din Tai Fung is an Equal Employment Opportunity Employer – M/F/D/V

Compensation: $38.00 - $42.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

ABOUT DIN TAI FUNG

Din Tai Fung is a Chinese restaurant specializing in Xiao Long Bao, or soup dumplings. Originally founded in Taiwan as a cooking oil retail business in 1958, Din Tai Fung was reborn as a steamed dumpling and noodle restaurant in 1972. Since its founding, Din Tai Fung has become world-renowned for its quality, standardization and service. The Hong Kong branch has been awarded a Michelin star five times. Din Tai Fung currently has over 170 locations in 13 countries worldwide.

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Competitive Pay & Benefits

Din Tai Fung is proud to offer competitive pay, health & life insurance, Health Savings Account (HSA), 401k match, and Commuter Assistance Program.

Upwards Mobility and Growth

Din Tai Fung is a growing company with an ambitious team, offering internal promotion and advancement opportunities.

Wellness & Health

Din Tai Fung prioritizes the health and wellness of all employees. Qualifying positions are eligible for health and wellness reimbursements and our Employee Assistance Program.

Discounts

Din Tai Fung offers meal discounts to encourage managers and employees to enjoy the restaurant with family and friends. Additionally, employees can get exclusive discounts through our Benefit Hub Discount Marketplace.