DIN TAI FUNG RESTAURANTS

Job Title: Internal Communications & Implementation Manager

Compensation: $125,000 - $150,000 Annual Salary
The base salary or hourly wage range for this role will vary based on multiple factors, including but not limited to prior experience, relevant expertise, current business needs, and market factors. Range is not inclusive of potential bonus or benefits. Your recruiter can share more information about the salary range and other factors during the hiring process.

Location: Hybrid, Din Tai Fung - Corporate Office in Arcadia, California

About Us:

Din Tai Fung, a globally acclaimed culinary icon renowned for the art of Xiao Long Bao, is on a mission to create first-class dining experiences through its unwavering commitment to excellence in food, service and ambiance. Originally founded as a cooking oil retail business in Taiwan in 1958 by Bing-Yi Yang and his wife, Pen-Mei Lai, Din Tai Fung was reborn into a humble dumpling and noodle shop in 1972. Today, the Michelin-recognized restaurant brand continues to be family-owned and passed down through generations, with more than 170 locations in 13 countries worldwide.

Since its founding, Din Tai Fung has become synonymous with quality and consistency and known for its warm hospitality and delicacies with authentic flavors. Entering the North America market in 2000, the restaurant brand opened its first U.S. location in Arcadia, California and has 16 locations to-date, offering an upscale yet inviting cultural dining experience. With each restaurant, each interaction, and each bite, DTF aims to bring people together to inspire appreciation of culture.

Benefits:

Competitive Pay & Benefits
Employer Contribution for individuals and eligible dependents' medical insurance
Dental, Vision, and Life Insurance
Health Savings Account (HSA)
Commuter Spending Accounts
401(k) Plan with company match
Employee Assistance Program
Discounts through BenefitHub
Wellness & Health Reimbursements
Employee Meal Discounts
Opportunities for growth; we love promoting within!

About the Role:

We are seeking an Internal Communications & Implementation Manager to lead our efforts in fostering a dynamic and engaged workforce while upholding our vibrant company culture. In this role, you will oversee and enhance our internal communication strategies and implementation processes, working closely with various departments to execute and refine communication initiatives. Your expertise in crafting impactful messages and implementing strategic communication plans will be crucial in driving employee engagement and supporting our organizational goals.

If you are a strategic thinker with a knack for internal communication and a passion for driving employee engagement, we invite you to apply for this exciting opportunity.

Job Responsibilities:

Develop and manage the enterprise editorial calendar to ensure consistent, targeted, and effective internal communications.
Partner with internal stakeholders to collect insights on company initiatives and employee experiences, creating innovative communication strategies.
Produce a variety of internal communications materials, including emails, articles, newsletters, video scripts, digital/print signage, web content, and chat messages.
Oversee the delivery of internal communications through digital platforms, such as email, intranet, and digital signage, ensuring high-quality execution.
Drive engagement by exploring and implementing new ideas and methods for content distribution and employee interaction.
Support and coordinate employee events, including Town Hall meetings, roundtables, and Learning & Development activities.
Contribute to issues management and crisis communications, providing timely and effective responses as needed.
Collaborate with operational teams to understand restaurant operations and identify opportunities for improving internal communication strategies.
Serve as a key partner to operations, aligning communication efforts with operational excellence goals and supporting the implementation of communication plans.
Monitor and evaluate the effectiveness of communication strategies, making adjustments to maximize impact and drive employee engagement.
Work with operational leaders to gather feedback from frontline employees, integrating it into communication strategies for continuous improvement.

Role Competencies: Builds effective teams, Values differences, Decision quality, Develops talent, Plans and aligns

Job Requirements:

High school diploma or equivalent required; Bachelor’s Degree preferred.
Proven experience in communicating to a diverse and dispersed workforce, including those with limited access to traditional communication channels.
A strong passion for people and digital communication, with exceptional writing, editing, and proofreading skills.
3-5 years of experience in corporate internal communications or a related field.
Proficiency in Google Suite applications.
Familiarity with Adobe Creative Suite is a plus.

NOTE: This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position. Employees will be required to perform any other job-related duties assigned by their supervisor.

Din Tai Fung is an E-Verify and Equal Opportunity Employer and complies with the Fair Chance Initiative. Din Tai Fung is an Equal Employment Opportunity Employer – M/F/D/V

Applicant must be 18 years of age or older and able to provide documentation to work in the United States legally.

Compensation: $125,000.00 - $150,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

ABOUT DIN TAI FUNG

Din Tai Fung is a Chinese restaurant specializing in Xiao Long Bao, or soup dumplings. Originally founded in Taiwan as a cooking oil retail business in 1958, Din Tai Fung was reborn as a steamed dumpling and noodle restaurant in 1972. Since its founding, Din Tai Fung has become world-renowned for its quality, standardization and service. The Hong Kong branch has been awarded a Michelin star five times. Din Tai Fung currently has over 170 locations in 13 countries worldwide.

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Competitive Pay & Benefits

Din Tai Fung is proud to offer competitive pay, health & life insurance, Health Savings Account (HSA), 401k match, and Commuter Assistance Program.

Upwards Mobility and Growth

Din Tai Fung is a growing company with an ambitious team, offering internal promotion and advancement opportunities.

Wellness & Health

Din Tai Fung prioritizes the health and wellness of all employees. Qualifying positions are eligible for health and wellness reimbursements and our Employee Assistance Program.

Discounts

Din Tai Fung offers meal discounts to encourage managers and employees to enjoy the restaurant with family and friends. Additionally, employees can get exclusive discounts through our Benefit Hub Discount Marketplace.