DIN TAI FUNG RESTAURANTS
LOCATION: 1132 Alberni St, Vancouver, BC V6E 1A5

SALARY RANGE FOR SERVICE MANAGER: $80,640 - $96,770 CAD annual base salary

BENEFITS FOR SERVICE MANAGER:

Competitive Pay & Benefits
Employer Contribution for individuals and eligible dependents' medical insurance
Dental, Vision, and Life Insurance
Health Savings Account (HSA)
Commuter Spending Accounts
401(k) Plan with company match
Employee Assistance Program
Discounts through BenefitHub
Employee Meal Discounts
Paid Time Off (PTO) to support work-life balance (accrued based on length of service)
Paid Sick Leave (PSL) to care for your health or loved ones
Quarterly Wellness Days - extra time off to recharge every season
Bonus Eligible
Opportunities for growth; we love promoting within!

JOB PURPOSE:

The Service Manager works in partnership with the Service Manager 2 by leading the food runners and bussers, ensuring dining room flow, cleanliness, and guest satisfaction. They help maintain operational excellence and reinforce company values at every touchpoint.

JOB RESPONSIBILITIES:

Oversee table turnover, dining room cleanliness, and the efficient delivery of food to guests, maintaining our brand promise of a seamless guest experience.
Train, coach, and develop bussers and runners, instilling a strong sense of urgency, teamwork, and service pride.
Communicate clear role expectations, monitor execution, provide feedback, and hold team members accountable to brand standards.
Manage labor efficiency for bussing and food running teams while ensuring proper staffing during peak times.
Assist with managing cleaning supplies and service tools essential for efficient FOH operations

JOB REQUIREMENTS FOR SERVICE MANAGER:

High school diploma or equivalent
3+ years restaurant experience in casual or upscale casual dining
Standing long hours
Lifting 20+ lbs
Hot and cold temperature exposure

PREFERRED QUALIFICATIONS:

1+ years of restaurant lead or supervisory experience preferred

Note:

This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position. Employees will be required to perform any other job-related duties assigned by their supervisor.

Din Tai Fung is an Equal Employment Opportunity Employer – M/F/D/V

Compensation: $80,640.00 - $96,770.00 per year

ABOUT DIN TAI FUNG

Din Tai Fung is a Chinese restaurant specializing in Xiao Long Bao, or soup dumplings. Originally founded in Taiwan as a cooking oil retail business in 1958, Din Tai Fung was reborn as a steamed dumpling and noodle restaurant in 1972. Since its founding, Din Tai Fung has become world-renowned for its quality, standardization and service. The Hong Kong branch has been awarded a Michelin star five times. Din Tai Fung currently has over 170 locations in 13 countries worldwide.

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Competitive Pay & Benefits

Din Tai Fung is proud to offer competitive pay, health & life insurance, Health Savings Account (HSA), 401k match, and Commuter Assistance Program.

Upwards Mobility and Growth

Din Tai Fung is a growing company with an ambitious team, offering internal promotion and advancement opportunities.

Wellness & Health

Din Tai Fung prioritizes the health and wellness of all employees. Qualifying positions are eligible for health and wellness reimbursements and our Employee Assistance Program.

Discounts

Din Tai Fung offers meal discounts to encourage managers and employees to enjoy the restaurant with family and friends. Additionally, employees can get exclusive discounts through our Benefit Hub Discount Marketplace.