DIN TAI FUNG RESTAURANTS
LOCATION: 700 SW 5th Ave, Portland, OR 97204 (Pioneer Place)
SALARY RANGE FOR SERVICE MANAGER II: $80,800 – $101,000 annual salary

BENEFITS FOR SERVICE MANAGER II:

Competitive Pay & Benefits
Employer Contribution for individuals and eligible dependents' medical insurance
Dental, Vision, and Life Insurance
Health Savings Account (HSA)
Commuter Spending Accounts
401(k) Plan with company match
Employee Assistance Program
Discounts through BenefitHub
Employee Meal Discounts
Opportunities for growth; we love promoting within!

JOB PURPOSE:
The Service Manager is responsible for overseeing the daily performance of the greeter and server teams to ensure exceptional guest experiences. They uphold brand standards, maintain service excellence, and foster a positive, professional work environment aligned with our company's mission, values, and service vision.

JOB RESPONSIBILITIES:

Ensure greeters and servers deliver a consistent, welcoming guest experience. Maintain brand standards at the door and table, ensuring smooth transitions from arrival to seating to service.
Train and coach servers and greeters for performance excellence. Model company values and standards in all interactions.
Set clear goals for the greeter and server teams. Monitor performance, deliver feedback, recognize outstanding contributions, and administer corrective actions when necessary.
Partner with other FOH leadership to maximize server-driven sales (e.g., upselling strategies) and manage labor costs. Manage call-outs and shift coverage while maintaining service excellence.
Assist with FOH inventory (menus, server tools, POS supplies) and communicate needs proactively.

JOB REQUIREMENTS FOR SERVICE MANAGER II:

High school diploma or equivalent
5+ years restaurant experience in casual or upscale casual dining
Standing long hours
Lifting 20+ lbs
Hot and cold temperature exposure"

PREFERRED QUALIFICATIONS:

1+ years of restaurant lead or supervisory experience preferred

Compensation: $80,800.00 - $101,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

ABOUT DIN TAI FUNG

Din Tai Fung is a Chinese restaurant specializing in Xiao Long Bao, or soup dumplings. Originally founded in Taiwan as a cooking oil retail business in 1958, Din Tai Fung was reborn as a steamed dumpling and noodle restaurant in 1972. Since its founding, Din Tai Fung has become world-renowned for its quality, standardization and service. The Hong Kong branch has been awarded a Michelin star five times. Din Tai Fung currently has over 170 locations in 13 countries worldwide.

(if you already have a resume on Indeed)

Or apply here.

* required fields

First Name*

Last Name*

Email*

Phone*

Yes, Text Me!

I want to get text messages for this job from Din Tai Fung.

Message and data rates may apply. Reply STOP to opt out. See our User Terms of Service and Privacy Policy for details.

Get faster updates with texting!

Message and data rates may apply. Reply STOP to opt out. See our User Terms of Service and Privacy Policy for details.

Location

Address

City

States

ZIP Code

Resume/CV (optional)

Type/Paste Text

Cover Letter

Type/Paste Text

Recent Job Title*

Recent Employer*

Where did you see or hear about this job opening? *

Do you have restaurant/kitchen management experience? *

If yes, how many years of restaurant/kitchen management experience do you have?

Within the posted pay range, where do you expect your pay to fall?*

Have you ever applied for a position at Din Tai Fung?*

If you have applied for Din Tai Fung before, which location(s) and position(s) have you applied for?

Have you ever worked for Din Tai Fung?*

If you have worked for Din Tai Fung before, please list the location(s), position(s), and dates worked below.

Do you have the ability to stand for long periods of time?*

Are you at least 18 years of age?*

If hired, can you provide proof that you are eligible to work in the United States?*

Will you now or in the future require sponsorship to work in the U.S.?*

Which method of communication do you prefer? Please choose all that apply. *

Phone

Text

Din Tai Fung is an English-first organization. To deliver an excellent guest experience, all guest-facing roles require English fluency. Are you fluent in English and able to comfortably communicate with guests and team members in English?*

U.S. Equal Opportunity Employment Information (Completion is voluntary)

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Gender

Race/Ethnicity

I was referred to this position by a current employee

Who referred you?

Join our team and grow with us!

Competitive Pay & Benefits

Din Tai Fung is proud to offer competitive pay, health & life insurance, Health Savings Account (HSA), 401k match, and Commuter Assistance Program.

Upwards Mobility and Growth

Din Tai Fung is a growing company with an ambitious team, offering internal promotion and advancement opportunities.

Wellness & Health

Din Tai Fung prioritizes the health and wellness of all employees. Qualifying positions are eligible for health and wellness reimbursements and our Employee Assistance Program.

Discounts

Din Tai Fung offers meal discounts to encourage managers and employees to enjoy the restaurant with family and friends. Additionally, employees can get exclusive discounts through our Benefit Hub Discount Marketplace.

Service Manager II

ABOUT DIN TAI FUNG

Or apply here.

Yes, Text Me!

Get faster updates with texting!

Join our team and grow with us!